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Money Back Policy

Doassignment.net is keeping on only high standards to be able to deliver the best quality assistance service to customers. Having about 4 years’ experience in serving the customers we have developed the most convenient and transparent rules for our cooperation. This section explicates the cases and reasons how the customer can get his or her money back. Find all the details of the refund process below.

  • Can you get your money back?

    You can feel safe when using our website as you are provided with a possibility to request your payment to be refunded by opening a dispute in our Dispute Department.

  • The basic steps to open a dispute on your order.
    • On a scale from 1 to 10 we usually get the highest marks from our customers, therefore the rate of satisfaction of Doassignment.net is 9, 58 from 10. Despite this, various matters and misapprehension may arise, which causes the possible dissatisfaction of the customer. We are trying to avoid such issues but if we are not able to get our customer pleased we are ready to issue the refund for the order to his or her account.
    • To start disputing the order the customer has to send an email to our dispute department explicating all the details and reasons why you feel that your instructions were not followed.
    • The time frame of usual dispute review is 7-10 days. Please, understand that the dispute department manager needs enough time to evaluate your request taking into account all the details and complaints of yours.
    • We are convinced that every single order of our customers deserves to be approached personally from our side; this is why we examine each dispute case separately. Kindly, note that the interaction between the customer and the company is vital for resolving the dispute within the shortest terms; hence, we are asking our customers to keep in touch with us while their order is on dispute.
  • Instances when you are able to request the paid amount to be refunded.
    • Double payment for the order. There are two types of this issue: the customer pays twice for one order by mistake or accidentally places two identical orders, while only one of them is needed. There is a single solution for these problems: you have to inform the member of support team about your case – they will check this information and issue the second payment back to you during the shortest terms.
    • We did not manage to find a writer for your assignment. In 99% of orders we can easily find the professional to complete a task despite its topic, subjects and specifications. However, under certain circumstances the writer might not be found. If this situation happens we inform our clients in advance and send their payment back to them proximately. Additionally, we will grant you the discount for your future orders with Doassignment.net. In case such an issue occurs with a revision for your paper we are requesting you to send the email to our DD intending to discuss the issue with them and getting the resolution.
    • The completed paper has been sent to you after the deadline passed. We assure that your paper will be delivered within the time frame that you indicate. One of the possible reasons for the order to be late is the customer providing the necessary clarifications or materials for the assignment not timely. We are obligated to begin writing the paper only after all the information is provided, which can delay the delivery. The refund is not viable in this case as this is the customer who is responsible for arranging all the necessary instructions and materials. However, in certain situations we are able to issue refund for untimely delivery of the order:
      1. In case your paper is later than 17 minutes in the order with 4 hours’ time frame we can provide the recalculation of the price for your paper according to the 8 hours deadline cost and refund the customer the cost difference.
      2. If the customer’s deadline is 7 days and your paper is slightly late you are eligible for requesting about 10% of paper’s cost. This kind of refund is send only after the customer requests it.

        Under the certain circumstances we need to ask our customers for extending deadline when the order is very complicated and requires many efforts and time to be spent. In such a case the member of the support team informs the customer about the issue as soon as it is possible. When you allow us to have much time you are not eligible to request money back for the lateness after.

        The customers are able to open a dispute on the order within the 10 days period after the paper has been delivered. Later requests are not accepted.

      3. The revised assignment was delivered with lateness. In case such an issue happens to our customer he or she can, surely, send a claim to the DD. However, we will not be able to revise the paper anymore. The maximum amount of refund in this case is 15%. Please, remember that we approach every case individually, which is why there are no unique solution.
      4. The customer is not pleased with the paper that was delivered. In most cases we manage to get our clients entirely satisfied with our work, nevertheless, misunderstandings are inescapable and the customers may complaint about the paper’s quality. If you feel that your instructions were not fulfilled properly you are welcome to send a claim to our DD. To examine your money back request we need to get the factual arguments why your paper is not satisfactory. The DD Manager will send an email confirmation to you after the claim is reviewed; typically, this process takes up to 7-10 days period.
  • More cases when the customer is eligible for getting refund.
    • The client got the first variant of the paper and has not approved it yet – you are eligible for receiving your paper revised unlimited times and free or charge. Also, it is possible to start a dispute of the order. It is possible to get up to 100% of the paid amount back if you provide the valid and convincing reasons of why your paper is not acceptable. Please, explain every single mistake that was made in your paper so our DD manager can assess the case correctly.
    • The final version of the paper has been delivered to the customer and approved by him/her. The full refund will not be possible in this case. The partial refund can be requested if you have complaints regarding the paper’s content (in this case we are able to issue up to 30% of refund).
    • The customer wishes to cancel the placed order – the amount of refunded amount depends on the order’s progress and deadline passed.
      1. You have placed an order and the writer has been allocated for it. If not more than ½ of time limit passed you are eligible for getting up to 70% of payment back.
      2. If we have already assigned the writer for the placed order and more than ½ of the deadline passed you can request up to 30% of refund.
      3. The paper has been completed and delivered – in this case you cannot receive your payment refunded.
    • We have delivered the finished paper to you. Within the first 10 days after the paper was delivered you can request the payment to be refunded to you if you manage to provide the legit causes for it. please, make sure that you make your claim within the indicated time frame as we will not be able to review it after the time expires and the order will be approved. We are kindly asking our customers to keep us updated and follow their order’s progress.
    • Plagiarism was revealed in the paper. Please, be notified that such cases are exceptional as we thoroughly check every paper that we deliver. However, if you claim that there is the high percent of similarity we will ask you to provide the plagiarism report from your university or Turnitin.com. These are the only types of reports which we accept as a proof of your complaint. Please, remember that Turnitin.com saves all the submitted works to its database, which is why it will appear as absolutely plagiarized when you check it the second time.
    • If you decide to request the payment for additional features to be sent back to you, kindly, remember that you are eligible for getting money back only for the writer’s category if the writer has not been allotted yet. All other additional services (editor’s service, summary of the paper, and writer’s sample) are not possible to be refunded.
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